Policies & Procedures
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Contact our ANDY ONCALL® office; your job information will be taken by our customer service representative.
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The ANDY ONCALL® representative will explain our policies.
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When a Craftsman with the skills needed is available we will call you to schedule a specific date and time.
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If the appointment needs to be reschedulled, the office will handle to your convenience.
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After the craftsman arrives, he will assess your job. He will then ask to use your phone and call the office for a price. This is a FREE estimate. If you agree to the price, he can begin and be there until complete or we can schedule work when convenient for you.
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Upon job completion and approval, please make payment to ANDY ONCALL®. This protects your lien rights and insures your one year written warranty.
Following are items we think will be of interest to you!
FREE ESTIMATES
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Make a list of all tasks you would like quoted
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Craftsman will assess the job or jobs, and call the office for pricing
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Craftsman is ready to begin your job immediately and stay until it is completed to your approval
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Please sign ANDY ONCALL® contract/invoice of work to be completed before he begins
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To schedule him for another date, call our office and we will reschedule at your convenience
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One year Written Warranty on all Craftsman work
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ANDY ONCALL® is licensed, bonded and insured
PAYMENT
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PLEASE DO NOT PAY! Until the job is completed to your satisfaction.
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Interim payments, payable only to ANDY ONCALL®, for individual jobs or stages of larger projects, equaling percentage of work completed, must be arranged in advance with the office.
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Payment:
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Personal or cashier's check to: ANDY ONCALL® Returned Check: $25 Fee
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Credit Cards: Visa, MasterCard + 4% Handling Fee
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NO CASH - payment by cash could void your warranty and lien right
MATERIALS
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Estimate are for labor only; materials are additional (Please approve all materials)
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Craftsman can purchase materials needed for the job or you may furnish
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You will be shown the receipts - no markup is added keeping your cost down
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Immediate reimbursement due when receipt(s) total exceed $200 - all materials previously paid for and/or due will be shown on final invoice - make all payments to ANDY ONCALL®
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Craftsman can often give a guestimate but no garanteed material costs
COUPONS
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Coupons apply to labor only -- not materials
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Discounts apply only at time of payment on a job or series of jobs performed continuously until completion
CONCEALED PROBLEMS
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If concealed or unknown problems are discovered during the job, the craftsman will stop all work, advise you and the office, then wait for direction and approval to proceed for you.