Policies & Procedures

• Contact our ANDY ONCALL® office; your job information will be taken by our customer service representative.

• The ANDY ONCALL®  representative will explain our policies.

• When a Craftsman with the skills needed is available we will call you to schedule a specific date and time.

• If the appointment needs to be reschedulled, the office will handle to your convenience.

• After the craftsman arrives, he will assess your job. He will then ask to use your phone and call the office for a price. This is a FREE estimate. If you agree to the price, he can begin and be there until complete or we can schedule work when convenient for you.

• Upon job completion and approval, please make payment to ANDY ONCALL®. This protects your lien rights and insures your one year written warranty.

 

Following are items we think will be of interest to you!

 

FREE ESTIMATES

• Make a list of all tasks you would like quoted

• Craftsman will assess the job or jobs, and call the office for pricing

• Craftsman is ready to begin your job immediately and stay until it is completed to your approval

• Please sign ANDY ONCALL® contract/invoice of work to be completed before he begins

• To schedule him for another date, call our office and we will reschedule at your convenience

• One year Written Warranty on all Craftsman work

• ANDY ONCALL® is licensed, bonded and insured

PAYMENT

• PLEASE DO NOT PAY! Until the job is completed to your satisfaction.

• Interim payments, payable only to ANDY ONCALL®, for individual jobs or stages of larger projects, equaling percentage of work completed, must be arranged in advance with the office.

• Payment:

• Personal or cashier's check to: ANDY ONCALL®  Returned Check: $25 Fee

• Credit Cards: Visa, MasterCard + 4% Handling Fee

• NO CASH - payment by cash could void your warranty and lien right

MATERIALS

• Estimate are for labor only; materials are additional (Please approve all materials)

• Craftsman can purchase materials needed for the job or you may furnish

• You will be shown the receipts - no markup is added keeping your cost down

• Immediate reimbursement due when receipt(s) total exceed $200 - all materials previously paid for and/or due will be shown on final invoice - make all payments to ANDY ONCALL® 

• Craftsman can often give a guestimate but no garanteed material costs

COUPONS

• Coupons apply to labor only -- not materials

• Discounts apply only at time of payment on a job or series of jobs performed continuously until completion

CONCEALED PROBLEMS

• If concealed or unknown problems are discovered during the job, the craftsman will stop all work, advise you and the office, then wait for direction and approval to proceed for you.